"Empty", "Low Ink", "Out of Ink", "? Marks", "Counterfeit" and "Non-Genuine Cartridge" alerts are completely normal on some printers. The cartridge is remanufactured and is not counterfeit. Some printers will write empty to a cartridge. Upon installation the printer has detected the cartridge has been previously used by reading the data stored on the microchip on the cartridge. This remanufactured cartridge has gone through rigorous inspection, cleaning and refilling processes to produce a quality alternative branded product.
Other printers read the information from a replacable/resettable chip, if you get this type of message on one of these cartridges please contact us
as you may have a faulty chip.
NOTE: If one of these messages, or similar messages, cannot be bypassed then the cartridge may be suffering from an electrical fault and may need to be replaced. First remove and thoroughly clean the cartridges electrical contacts and the printer contacts with damp kitchen towel and retest (always turn your printer off and let completely dry before turning on again). If the problem persists then return the cartridge to us for testing/replacement.