Frequently Asked Questions

Cartridge/Printing FAQ

No. In the United Kingdom (UK), no company can sell a product and then force the customer to buy further products from them in order to ensure their warranty remains valid. If the manufacturer can prove that a non-OEM cartridge caused the fault they can refuse to repair/replace the printer under the warranty.
"Empty", "Low Ink", "Out of Ink", "? Marks", "Counterfeit" and "Non-Genuine Cartridge" alerts are completely normal on some printers. The cartridge is remanufactured and is not counterfeit. Some printers will write empty to a cartridge. Upon installation the printer has detected the cartridge has been previously used by reading the data stored on the microchip on the cartridge. This remanufactured cartridge has gone through rigorous inspection, cleaning and refilling processes to produce a quality alternative branded product.
Other printers read the information from a replacable/resettable chip, if you get this type of message on one of these cartridges please contact us as you may have a faulty chip.

NOTE: If one of these messages, or similar messages, cannot be bypassed then the cartridge may be suffering from an electrical fault and may need to be replaced. First remove and thoroughly clean the cartridges electrical contacts and the printer contacts with damp kitchen towel and retest (always turn your printer off and let completely dry before turning on again). If the problem persists then return the cartridge to us for testing/replacement.
This message is normal for many refilled cartridges. Cartridges work on a page counter, not by how much ink is inside. When this counter reaches zero, it is not possible to reset this on some cartridges. On some Canon printers it may pop up with a message and refuse to print. When this happens hold down the red cancel/stop/reset button for 5 seconds, this will clear this message and carry on printing. On HP and some other brand of printers you just need to press OK and carry on printing.
You may observe error messages such as "incompatible cartridge", "print cartridges error", "cartridge missing or not detected", "refer to documentation", "cartridge in left/right slot is missing", etc. In addition, the power light may be blinking while the error message is displayed. The electrical contacts on the cartridge may have worn out or the contacts on the printer may be dirty. Try cleaning the contacts on both the cartridge and the printer. If you still receive an error message please contact us stating the error message you receive or return the cartridge to us for testing/replacement.
You may have air trapped inside the cartridge (we do everything we can to avoid this) or you may have a dirty/blocked printhead. Your cartridge may have ran out. If you are sure your cartridge has not ran out and the printhead is built into the cartridge try wiping the bottom with a damp bit of kitchen towel to help draw the ink out and to clean the head. If this doesn't work please bring your cartridge back to store.
If you have a ink tank style of cartridge trying doing a printhead clean on your printer. If this doesn't improve please bring your printer to us so we can try a printhead clean for you.
When a replacement chip is used on a cartridge it is no longer an OEM (Original Equipment Manufacturer) chip, for legal reasons the chip manufacturer has to show a message to the consumer to this effect in case they have been sold a cartridge as an OEM cartridge. You can press "OK" to continue.
There is no difference in print quality and page yield (sometimes a page yield is in fact higher) with a properly remanufactured cartridge. Every range of alternative cartridge from us will match or exceed the performance of a new OEM cartridge.
Yes. Each discarded cartridge adds to landfill if nt properly disposed of. This waste can take hundreds, if not thousands of years to decompose. It is estimated that 500 million cartridges are produced each year. If each one of these cartridges was remanufactured that could save around four million cubic feet of landfill space.
Each cartridge is taken apart and inspected. Key components are replaced and other parts are cleaned. Cartridge specific toner/ink is used to refill and then each cartridge rebuilt and tested.

Repair FAQ

We cannot give an accurate price without properly diagnosing the problem. We can take a quick look and give a free estimate. Because some repairs cannot be diagnosed without an attempted fix we reserve the right to charge a diagnostic fee equivalent to half an hours labour
When you bring your device to us we will try and give you a rough timescale of the repair. Due to the nature of some repairs, without diagnosing the problem we cannot give a timescale. We always aim to look at your device as soon as possible and call you with an update as soon as we have some news
We have a seven day warranty on labour if the same problem arises (this does not cover user error). All of our replacement parts come with their manufacturers warranty. We only use genuine parts and are always brand new where possible (We will advise you if we are only able to source a used part and these used parts are always tested to a strict standard)

Printing FAQ

Yes. Our design rate is £48 per hour with most jobs charged between 1 and 2 hours. More complicated design work will take longer. Initial artwork proof is usually completed within 2 working days but this cannot be guaranteed. Please contact us for more details
Please take a look on our online print shop for products we can offer.
This is not an exhaustive product catalogue, so if there is anything you don't see please contact us
This depends on the job. We can give you the timescale once the artwork has been sent to us