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Returns Policy
This policy only applies to goods/services bought on this website. It does not apply to any goods/services bought from our bricks and mortar shop.
Damaged Goods
Any damage to goods must be reported within 24 hours of delivery. We may ask for more information such as pictures to help our investigation. Once we have enough information we will start the process of replacing the goods or cancelling your order.
Incorrect Goods
If you receive the incorrect goods you will need to report this to us within 24 hours of delivery. We will investigate and repalce the goods if the fault was our own.This does not include products that are incompatible with other items you may have order/already have. It is your responsibility to check before ordering. If you need any help to check compatibility please contact us or phone us on 01932 259955 before ordering and we will do our best to help.
Faulty Goods
Faulty Items within 30 Days of Purchase
It is your responsibility to ensure compatibility of any goods offered for sale by us both with the existing components within your system and with any other goods offered for sale by us.
It is your responsibility to ensure proper installation of our goods into your existing system.
It is your responsibility to ensure that wherever necessary you access the manufacturers web site to download any necessary product upgrades (including drivers and manuals).
We recognise that goods supplied by us to you may not meet your expectations. In our experience there are many reasons why that may happen. Examples of those reasons include a defect in the goods at the point of delivery to you, incompatibility with existing components within your system, poor installation or simply slower performance than you require.
We are not able to establish why the goods have failed to meet your expectations without an opportunity of inspecting and testing the goods.
Testing
We reserve the right to test any items returned to us and will do so as quickly as possible. Any item found not to be faulty will either be sent back to you (with extra delivery costs attached) or refunded minus any delivery costs.
Packaging
Returned items should be packaged securely to prevent any damage and shipped in a plain outer box.
Modified Goods
Any goods that have been modified or physically altered in any way shall be deemed Warranty Void and no support will be provided.
Faulty Items More Than 30 Days after Receipt
If you are reporting faulty goods more than 30 days after receipt, then we strongly recommend that you contact the manufacturer directly for a warranty repair/replacement. This is often the quickest way to have a fault rectified. For example in some cases, manufacturers provide a special full on-site service and/or telephone help facilities for your convenience.
We will only deal with the warranty after 30 days if the manufacturer does not offer this service.
You may only be entitled to a repair, not a replacment after 30 days of receipt. This does not affect your statuary rights.
TVs & Monitors
If your query relates to a Television or Monitor, specifically in relation to dead pixels, please be aware that all of Click, Save & Print's Suppliers and thus Click, Save & Print conform to the ISO 13406-2 standard – the acceptable number of dead pixels based on screen size and resolution. Information on this can be found through any major search engine typing “ISO 13406-2” and the monitor brand name. Products with dead pixels of equal to or less than those defined within the ISO 13406-2 standard will not be accepted for return.
Only Return Faulty Item(s). RMA numbers are issued for specific components only. Please do not return your whole order because you believe one component may be faulty. This does not affect your rights under the Consumer rights Act 2015.
Any returns received without out a Returns (RMA) number clearly visible will be refused. We use different warehouses for different products. If goods go to the wrong warehouse because of your mistake, Click, save & Print will not be held liable. Any return must be received by Click, Save & Print within 14 days of being issued.
Non Faulty Items
You have a right to cancel the order at any time before the expiry of a period of 14 working days beginning with the day after the day on which you receive the goods.
You may cancel by giving us notice in any of the following ways:
Via email, referring to the order number and by confirming your name and address of the order.
By phone calling 01932 259955.
By recorded letter which must be received by us no later than 10 days after the receipt of the order.
You will not be refunded any delivery costs or your costs to return the item(s) to us.
Non faulty items must be returned unused and in their original packaging. If the packaging has been opened and/or we suspect the product has been used, we reserve the right not to accept the return.
Digital Downloads
Digitial downloads are treated differently to other goods and services under the Consumer Contracts Regulations.
If you want to download something within 14 days of buying it, you will have to give your consent to waive the 14-day cooling-off period. If you don’t give your consent, the 14-day cooling-off period still applies, but you won’t be able to download your digital content until this period has ended. This is to prevent you from changing your mind after you have downloaded the content.