Terms and Conditions
We’ve tried to keep our Terms and Conditions as clear as possible so that you completely understand. Please take a few minutes to read this page. You’ll need to accept these terms and conditions every time you make a purchase – they might change from time to time, so do check the published date.
Please note that different terms (including prices, charges for services, availability, delivery times and returns policies) apply to purchases made in our bricks and mortar shop.
Our contract after you have ordered
Firstly, if you have made a mistake on your order, please contact us as soon as possible and we will do our best to help. Once you have received your order confirmation email we cannot gaurantee we can change/stop your order, but if at all possible we will. Please include your order reference number in any correspondence.
If we have to cancel all or part of your order for any reason, we will email you to let you know.
We take all reasonable steps to ensure all details, descriptions and prices of products and services are correct at the time the information was entered onto the system. Sometimes we do make a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product you have ordered). In this instance we may have to cancel your order at any time, even if you have received your Order Confirmation email but your order as not been dispatched your order will be cancelled and you will receive a full refund of any charges already paid.
If your order has been dispatched we will rectify this in accordance with UK law.
Prices and payments
As you would expect all our prices are in UK pounds. The total cost of your order will be the price of the products you order, the delivery charge (if any), plus any additional services you choose e.g. premium delivery or installation. You’ll see all these in your shopping basket before you submit an order.
When deciding whether to accept your order we may use certain information about you, including any received from our accredited identity verification partner. For example, we may pass on your details for them to check against certain public and private databases. This will help to protect you and us from fraudulent activities.
If we identify a transaction as being potentially fraudulent we may ask our courier to return the goods to our warehouse, we may cancel your order even though you will have received the Order Confirmation email.
Restrictions - age requirements and limits on orders
Some of our products have a minimum age requirement (computer games for example), and by ordering you are confirming that you are of the required age. Your age may be checked using an approved age verification service.
Delivery and installation services
You’ll find all the finer details about our delivery (including where we deliver to), installation and recycling services on our dedicated pages.
If you are local to our bricks and mortar shop you may bring your old equipment to us for recyling. If you are not local to us, please take these toyour nearest electrical recycling facility.
Damaged, missing or incorrect orders
We want you to be absolutely satisfied with your order and would recommend that, where practicable, you unpack and check it for damage as soon as it arrives. If you receive a damaged product please contact us within 24 hours of the damage being discovered by phone, email or our contact us page. Please make sure that you sign for this product as "DAMAGED", not with your name.
We do everything we can to ensure your order arrives at your door complete and in pristine condition. If you don’t receive all your products at once, do not worry, many of our products are sent from different warehouses and use different couriers. While we try and condense this as much as possible, you may still receive multiple deliveries. If you are concerned in any way, please contact us.
In the unlikely event that the product is faulty, please follow the instructions on our returns page.
Returns/cancellations and after sales policy
If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s unopened and in its original packaging. You are entitled to a refund as long as you inform us of your decision to cancel within 14 calendar days from the day after delivery of the goods.
We reserve the right to deduct any amount from the refund if you have handled the product more than was necessary. You can examine the goods as you would in a shop but to obtain a full refund you must not start using them, install them or input any data/software. The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with them. DVDs, CDs, memory cards and software packaging discs must still be sealed. If you want to return a Software Product Activation Key card which is not faulty, the silver strip on the back of the card must be fully intact as new.
In the case of a service contract or a contract for the supply of a digital download, the cancellation period will expire after 14 days from the day of the conclusion of the contract. A refund will only be issued for the value of the remaining unused service.
If you consent to a digital download starting within the 14 day cancellation period and acknowledge the right to cancel will be lost, you will not be able to request a refund.
How to refund/cancel your purchase:
You can return the product to our shop* with your emailed e-receipt and, if applicable, the card you paid with. When returning products to us, you should do so without undue delay and, in any event, not later than 14 days from the day on which you communicate to us your decision to cancel.
You can cancel your order via the Contact Us facility, by emailing [email protected] or by phoning us on 01932 259955 with your order reference number and delivery details to hand.
Once we have received the goods back from you, we will give you a refund for the cost of the product plus the delivery charge paid (except for the additional costs arising if you selected a type of delivery other than the least expensive type of standard delivery offered by us). Any delivery charges resulting from returning unwanted, non-faulty items will not be refunded.
We may make a deduction from the refund for any loss in value of the goods if the loss is a result of any unnecessary handling by you.
If you have requested we begin the performance of any service, such as installation of a product, within the 14 day cancellation period we have the right to retain any charge paid for services which have already begun or been completed.
Refunds can take up to 10 days to be credited to your payment card once we’ve received your returned item.
We cannot refund/cancel your purchase:
- If you return your product to a store without proof of purchase
- There is a contract for services with the product and you have started using the services.
- The seal has been broken on any DVDs, CDs, memory cards or software, including games.
- If the silver strip on the back of your Software Product Activation Key card has been partially or completely damaged or removed.
- The goods were a special order to your specification
It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible.
We will offer either a repair, exchange or refund if the fault occurs within 30 days of purchase (or delivery or installation). If the fault with your product occurs within its guarantee period (normally 12 months from delivery) we will offer you a repair service*. In all cases we reserve the right to inspect the product and verify the fault.
For a refund or exchange, the product must be in otherwise 'as new' condition, complete with any accessories and free gifts offered and if possible, with the original box and packaging.
If a DVD, CD, or software item is faulty under guarantee we will happily exchange it for the same title or offer a refund.
To return a product you can either:
Take it to our shop OR
Arrange for collection by calling us on 01932 259955. We are open 09:00 - 17:30 Monday - Friday and 09:30 - 17:00 on Saturdays.
Refunds for faulty goods include the applicable delivery charge and you will not be charged for collection. Replacement goods are sent by standard delivery. If a fault occurs while you are abroad, please contact us to discuss how we can assist.
We do not cover faults caused by accident, neglect, misuse or normal wear and tear. Consumable items, such as non-rechargeable batteries and ink cartridges are covered by guarantee for 3 months after delivery.
Items sold on this website are generally intended for normal domestic and consumer use and not for resale or commercial use.
*Often repairs will be carried out by the manufacturers’ own repair agents with whom we have arrangements in place to ensure your product is repaired by skilled and qualified engineers. If we refer you to such a repair center when you call us, please be assured this is only in the best interest to get you up and running again. If you’re not happy with their service we urge you to let us know.
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CITIZENS ADVICE CONSUMER SERVICE.
We shall not be liable to you or be deemed to be in breach of contract by reason of any delay in performing or any failure to perform any of our obligations in respect of the Goods or Services, if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond our reasonable control: act of God, explosion, flood, tempest, fire or accident; war, threat of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes (whether involving our employees or of a third party); difficulty in obtaining materials, labour or machinery; and power failure or breakdown in machinery.
If we are unable to provide you with your Goods within a reasonable time due to circumstances outside our control, we shall either agree a new timescale with you for the delivery of the Goods or either of us may decide to terminate the Order in which case we will return any prepayments that you have made in full.
You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
Additional terms and conditions may apply for prize competitions and our added value services and offers. If so, you will be alerted to them at the relevant juncture.
These terms and conditions only cover the Click, Save & Print website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply. We acknowledge we have a legal duty to supply goods that are in conformity with a contract.
Under EU Regulations we are required to provide consumers with an electronic link to the Online Dispute Resolution (ODR) platform. You can submit a complaint via the Online Dispute Resolution platform, which can be found at http://ec.europa.eu
Click, Save & Print Limited, 47, High Street, Walton-on-Thames, Surrey, KT12 1DH, registered in England No. 09113491, VAT No. 190154619.